I create and maintain clear, user-focused documentation.
I've been doing this since 1996.
How I work
Conduct informational interviews and participate in internal meetings with subject matter
experts to gather, clarify, and validate content needed to document processes
Ask thoughtful follow-up questions to ensure processes are fully understood and accurately captured
Develop clear, concise user instructions, job aids, and process documentation with a strong focus on end-user experience
Translate complex or ambiguous information into step-by-step instructions that are easy for users to follow
Adapt writing style, structure, and formatting to align with client-specific standards, terminology, and documentation practices
Revise and update documentation based on feedback, process changes, or evolving client requirements
Organize and maintain documentation to support ease of use and future updates